Содержание
Introduction
1 Understand the role of operations management in an organisation
1.1 explain the importance of effective operations management in achieving organizational objectives
1.2 evaluate the success of existing operations management processes in meeting an organisation’s overall strategic management objectives
2 Understand the importance of managing quality in an organization
2.1 explain the importance of effective quality management in achieving organizational objectives
2.2 evaluate the success of existing quality management processes in meeting an organisation’s overall strategic management objectives
3 Be able to plan a strategic quality change in an organization 3.1 plan a strategic quality change to improve organizational performance
3.2 define resources, tools and systems to support business processes in a strategic quality change
3.3 evaluate the wider implications of planned strategic quality change in an organisation
3.4 design systems to monitor the implementation of a strategic quality change in an organisation
4 Be able to implement a strategic quality change in an organisation
4.1 implement a strategic quality change in an organization
4.2 embed a quality culture in an organisation to ensure continuous monitoring and development
4.3 monitor the implementation of a strategic quality change in an organisation
5 evaluation the outcomes of a strategic quality change in an organization
5.1 evaluate the outcomes of a strategic quality change in an organisation
5.2 recommend areas for improvement to a strategic quality change that align with organisational objectives
Conclusion
List of references
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Список использованной литературы
1.Aristov O. V. Quality management. — M: Info-M, 2007.- 205 p.
2.Glichev A.V. Quality, efficiency, moral. Manual. – M: JSC Premium Engineering, 2009. – 358 p.
3.http://kzgroup.ru
4.Mikheyev E.N. Quality management: Textbook / E.N.Mikheeva, M.V.Seroshtan. – M: Dashkov and Co, 2009. – 708 p.
5.Salimova T.A. Quality management. –– M: Omega-L, 2008.- 219 p.