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Efforts to control consistency in the hospitality industry are sometimes unsuccessful because concentration is not placed on the right areas. In the book called You Can’t Lose If the Customer Wins Ron Nykiel, a former vice-president for Stouffer Hotels discusses the areas in the hotel on which employee – customer contacts take place. He calls these areas “points-of-encounter”. Here is the extract from this book which begins with an imaginary journey in which the readers are invited to stay at the imaginary hotel called King’s Crown.
Сравнение как стилистический приём на материале англ. лит-ры для детей
Mechanical engineering is concerned with mechanisms, … (gases, machines, air) and energy conversions and covers all manners of energy utilization with minimum pollution of the environment. It covers trans-port, machines and … (bridge, manufacturing, engine) processes and the efficient use of mechanisms without excessive vibration and stresses. It covers materials and measurement and the processes of… (robot, welding, strengthening) treatment, and … (reinforcing, tracing, raising) of the machine parts. All these aspects are connected with design, automation and … (automation, motor, advanced) technology.